We’re proud to provide the most personalized on-boarding experience in the public safety call handling industry. Our Professional Services Team guides customers through Total Response implementation, administers technical services, and provides exceptional customer support.
Every Total Response customer is assigned an Implementation Manager with years of experience working in various capacities at 911 agencies. Implementation Managers apply their expertise to help you define and achieve the right standard of care for your organization.
Our Information Technology and Systems staff provide installation and support services for all of our products and online training platforms.
It’s our pleasure to help you raise your standard with our products and services. Please contact us any time.
Pictured above from left to right
Top row: Implementation Manager Alicia Atkinson, Customer Service Rep Christine Ahlquist, Implementation Manager Jim Jones
Middle row: Customer Service Rep Pamela Terzakis, Information Technology Manager Jay Avitable
Bottom row: Systems Technician Andy Gallegos, Information Systems Manager Greg Sheehan, Implementation Manager Deb King