Putnam County (New York) area law enforcement joined 911 dispatchers for PowerPhone’s Non-Emergency Call Handling course. The course is available as one of our DispatchU career development and continuing education offerings.
The Mid Hudson News describes instructor George Deuchar as “one of the leading law enforcement training consultants and emergency services instructors in the northeast,” and quotes class attendees as saying “the lessons learned were most beneficial.”
On explaining the professional development value of focusing on non-emergency call handling, Instructor Deuchar says, “Many times dispatchers receive such calls which tie up phone lines for real emergencies. Our dispatchers must handle those calls in a professional manner while at the same time explaining to the caller that 911 should be used solely for dire emergency situations.”