We have launched a redesign of www.powerphone.com offering all the information you need in an adaptive, easy-to-use format. [Read more…] about Welcome to the New and Improved PowerPhone Website
After searching for an emergency call-handling solution that provided greater 911 call-handling consistency and imposed less restrictions on the dispatchers handling each call, Sullivan County Emergency Communications District (Tennessee) has successfully transitioned to PowerPhone’s Total Response solution.
Domestic violence calls are unfortunately common in 911 centers across the country, but their frequent occurrence doesn’t make them any less dangerous for either the callers themselves or for responding officers. Proper training, tools and support are key to effectively handling domestic violence calls. [Read more…] about Domestic Violence Calls May Be Common, But They’re Never Routine
Proper compression performance in CPR can be the determining factor helping patients survive until responders arrive. 911 dispatchers can play a huge role in guiding callers through properly performing CPR. [Read more…] about New CPR Compression Counter
In the spirit of Fire Prevention Week, we’ve put together a short list detailing some of the ways that PowerPhone’s Total Response solution helps emergency call handlers prepare for any fire-related emergency call. [Read more…] about Be Prepared for Any Fire-Related Emergency Call
The Stevens County Sheriff’s Office (Colville, Washington) has streamlined emergency medical response for 911 calls by transitioning to PowerPhone’s Total Response system.
Stevens County’s upgrade includes replacing paper-based call-handling protocols with a comprehensive Computer-Aided Call Handling (CACH) software system that seamlessly interfaces with their Spillman Computer Aided Dispatch (CAD). The interface provides responders with all of the gathered information while en route to an incident scene.
PowerPhone Expands Telephone CPR (T-CPR) Training for All Telecommunicators
911 call-handling solution and training provider PowerPhone is making its Telephone CPR (T-CPR) certification course available to all Telecommunicators. T-CPR certification incorporates everything that 911 call handlers need (as the true first responder on the scene) to consistently and effectively handle CPR-related calls.
As part of an initiative to extend access in Telecommunication-CPR (T-CPR) training to all public safety telecommunicators, PowerPhone has now made its Telecommunicator-CPR Certification course available to students who enroll in Fire Service Dispatch (FSD) and Law Enforcement Dispatch (LED) certifications in addition to its Emergency Medical Dispatch (EMD) course. [Read more…] about Telecommunicator-CPR Certification Module Extended to All Certifications