Learn how users of Total Response went about identifying aims and objectives that lead to their implementation of the system. If you have questions regarding any of these articles or would like to see a demonstration, contact us today.
How 911 Call Handlers Worked Together During Devastating Tornadoes
Agency Profile Public safety telecommunicators at the Ottawa Police Department in Illinois handle all emergency 911 calls with Total Response CACH. Serving as the seat of LaSalle County, Ottawa has a population of just under 20,000 people. The Ottawa Police Department strongly values training and preparedness. In addition to training each employee in the foundations of Total Response, call handlers routinely certify across disciplines including Emergency Medical, Fire Service, and Law Enforcement dispatch. Ottawa also […]
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How Jackson County’s Transition to Total Response Improved 911 Call Handling and Boosted Staff Morale
After reaching an irreversible point of frustration with their 911 emergency call handling system, Jackson County 911 (West Virginia) was looking to make a change. Their staff’s main complaint was being forced to rely on overly stringent EMD protocols and clunky processes that repeatedly got in the way of providing exceptional service to callers. Staff were becoming increasingly discouraged at the lack of protocol flexibility and wanted a system that was easier to use. Once […]
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