Enterpol CAD has interfaced with Total Response CACH, offering their customers access to PowerPhone’s higher standard for emergency call handling.
Enterpol, a subsidiary of Huber & Associates, is an affordable Computer-Aided Dispatch software for 911 call centers and PSAPs. Enterpol’s CAD transmits a 911 call’s vital details and dispatch priority to first emergency responders.
Total Response CACH is a Computer-Aided Call Handling system that helps 911 call handlers handle each call with appropriate protocols and set each call’s appropriate dispatch priority. CACH is a powerful component of PowerPhone’s Total Response system, which follows proven protocols and questioning methods to empower call handlers to best handle any fire, police or medical emergency call. Total Response also provides significant training and call assessment functions to customers.
Total Response CACH has an open API, meaning any CAD can interface with the system. By doing so, Enterpol has extended their CAD’s functionality, allowing public safety organizations a seamless flow of data from call pick up through emergency responders’ arrival on scene.
Interfacing with Total Response CACH compliments Enterpol’s commitment to providing the ease of comprehensive technology to any sized agency in an affordable and transparent platform. Enterpol customers who currently use PowerPhone’s paper or digital tablet response protocols now have the opportunity to easily upgrade to CACH.
Love County E911 (Love County, Oklahoma) is the first customer to utilize the interoperability of both systems. Love County E911 has used PowerPhone’s Total Response since February, 2014; the upgrade to incorporate the Total Response CACH tool (with Enterpol-enabled functionality) went live on December 1, 2015.
At the heart of the Enterpol-PowerPhone partnership is a commitment to providing easy access to software that elevates the quality of emergency services available within communities. Both Enterpol CAD and Total Response CACH are innovative public safety applications that provide real solutions to the challenges and constraints that 911 PSAPs actually face.
PowerPhone, a 31-year-old privately-held Connecticut corporation, is a leading provider of emergency communications technology, consulting and training. PowerPhone’s single-system Total Response approach to emergency communications ensures consistent call handling and the highest standard of care. As the first organization to develop integrated protocols for police, fire and emergency medical dispatch, PowerPhone has helped raise standards for call handling throughout the world.