Find a Course Near You - PowerPhone Inc.

Due to the COVID-19 pandemic, PowerPhone has suspended all classroom courses until further notice. Training continues to be available via our Online Training Portal which offers a range of self-paced courses and hybrid courses lead by an instructor during scheduled online sessions. Availability of these hybrid courses is listed in the table below. If you would like to register for an online or hybrid course, please use the Start Registration Now button.

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Hybrid Courses

Hybrid courses combine the convenience of online learning with instructor lead tuition where course content is delivered via one or more pre-scheduled online sessions.

Course Title:

Course Start Date:

Course Title	delivery_method	enroll	common_title	Course Start Date	Course End Date	display_date	Description
Crisis Communications Training	Hybrid	Y	Crisis Communications Training	01/26/2021	01/27/2021	Jan 26-27, 2021	This course is designed to train students on the critical role they have as a telecommunicator in providing customer service and responding to a crisis, and the procedures that should follow to better protect callers and responders. This course consists of two, live instructor led presentations delivered by an experienced PowerPhone instructor using Webex Meetings, an industry-leading solution for video conferencing solutions. Each four-hour session contains a mixture of presentation slides, videos, and recorded audio calls that reinforce the core concepts. Students are active participants in the course and engage with the instructor and their classmates in real-time through facilitated whole group and small group discussions.
Crisis Communications Training	Hybrid	Y	Crisis Communications Training	03/03/2021	03/04/2021	Mar 3-4, 2021	This course is designed to train students on the critical role they have as a telecommunicator in providing customer service and responding to a crisis, and the procedures that should follow to better protect callers and responders. This course consists of two, live instructor led presentations delivered by an experienced PowerPhone instructor using Webex Meetings, an industry-leading solution for video conferencing solutions. Each four-hour session contains a mixture of presentation slides, videos, and recorded audio calls that reinforce the core concepts. Students are active participants in the course and engage with the instructor and their classmates in real-time through facilitated whole group and small group discussions.
Stress Identification and Management	Hybrid	Y	Stress Identification and Management	02/09/2021	02/10/2021	Feb 9-10, 2021	This course examines critical incident stress and PTSD among call handlers and the methods and treatment options used to decrease the effects of stress on telecommunicators.
Suicide Intervention	Hybrid	Y	Suicide Intervention	02/24/2021	02/25/2021	Feb 24-25, 2021	This course will train communications personnel about suicide calls they could receive and specific tactics for communicating with these callers.
Course Title				Course Start Date

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