The Grant County Sheriff’s Office (Minnesota) has implemented PowerPhone’s Total Response solution for 911 call handling. The new system provides state-of-the-art software, processes and training to help Grant County define and achieve a higher standard of emergency call handling.
Compatibility with Grant County’s current computer-aided dispatch system (LETG CAD) was a key component for choosing Total Response’s computer-aided call handling software (CACH); any CAD can interface with Total Response CACH. An interface allows for the seamless communication between 911 call handlers and dispatched emergency responders, meaning responders arrive on scene more prepared and with a clearer picture of the emergency ahead of time.
Grant County residents will immediately benefit from Total Response’s integrated protocols and pre-arrival instructions. The tools fully equip 911 call handlers with the information necessary to provide more confident and detailed assistance to 911 callers with medical emergencies. This information is also relayed in real time to dispatched emergency responders so that they arrive on the scene better prepared and with more information.
The Grant County Sheriff’s Office’s adoption of Total Response is a proactive step towards creating a higher standard of emergency call handling for 911 calls. PowerPhone’s tested processes and procedures offer substantial support to Grant County’s all-volunteer fire and ambulatory services while empowering professional call handlers to provide life-saving pre-arrival instructions when appropriate.
Implementation of PowerPhone’s Total Response system includes full technical support and comprehensive staff training. Grant County’s 911 call handlers also each received an Emergency Medical Dispatch certification while designated supervisors were also certified in Call Assessment. Call Assessment certification prepares supervisors in the processes of identifying and monitoring PSAP management trends through CACH.
By adopting PowerPhone’s Total Response solution, the Grant County Sheriff’s Office is able to define, achieve and measure their 911 call-handling standard of care. This process creates a more consistent and professional application of proven call-handling protocols to the residents of Grant County and helps protect emergency responders.
PowerPhone, a 32-year-old privately-held Connecticut corporation, is a leading provider of emergency communications technology, consulting and training. PowerPhone’s single-system Total Response approach to emergency communications ensures consistent call handling and the highest standard of care. As the first organization to develop integrated protocols for police, fire and emergency medical dispatch, PowerPhone has helped raise standards for call handling throughout the world.