8/8/24
When we talk about unified 911 solutions, we talk about PSAPs having access to three protocol types on one screen. No toggling. No starting over in another service track. All protocols at your fingertips.
Consistency Across All Situations
In the high-stakes world of 911 call handling, consistency is crucial. By using protocols only for medical calls, you’re leaving law enforcement and fire/rescue calls vulnerable to variability and human error.
Enhance Efficiency and Cross-Service Updates
The use of protocols streamlines the call-taking process, reducing the cognitive load on call takers and enabling them to respond more swiftly and accurately. By extending your protocols to law enforcement and fire/rescue calls, you enhance overall efficiency, leading to quicker response times and better outcomes for all emergencies.
Promote Safety and Reliability
Freelanced questioning and pre-arrival instructions can lead to inconsistent information gathering and instructions, potentially jeopardizing safety. Using protocols regardless of who needs to respond guarantees that every caller receives the same high level of service and instruction, minimizing risks and enhancing the reliability of your emergency response system.
Give Your Community a Comprehensive Response
When you have access to a complete set of 911 protocols, you ensure that all facets of your emergency response are covered. This holistic approach not only improves service quality but also reflects a commitment to excellence and comprehensive public safety.
Unified Training and Quality Assurance
Implementing protocols across all call types simplifies training and quality assurance processes. Your call takers will benefit from a unified approach, making it easier to train, monitor, and evaluate performance across the board, leading to a more skilled and reliable team. Veterans and new hires will have the tools to address every call with the same precision and care, regardless of the nature of the emergency.
The Power of Three
Don’t settle for partial solutions. Elevate your 911 center’s performance by integrating protocols for all three services: medical, law enforcement, and fire/rescue. Emergency communication centers can better assess and respond to diverse situations, ultimately leading to faster response times, improved outcomes, and heightened safety for everyone involved.
That’s why we take pride in our Total Response 911 protocol software. It provides PSAPs with all three protocols, 988 compatibilities, plus integration with life-saving apps like PulsePoint AED and what3words. Our mission is to provide a comprehensive solution that will help you transform every emergency call into a seamless, effective response, every time.
Jim Jones
Jim Jones is the Content Manager for PowerPhone. Prior to that he served as an Implementation Manager for 7 years supporting Total Response clients worldwide.
Before joining the PowerPhone Team Jim served in the roles of Telecommunicator/CTO,
Shift Supervisor, and Training Coordinator at a PSAP in Illinois for 16 years.
