PowerPhone is pleased to announce that Love County E911 (Love County, Oklahoma) has upgraded their 911 emergency call handling system to incorporate our Computer Aided Call Handling (CACH) software. CACH is the electronic component of Total Response, which is a proven approach to emergency call handling that takes the entirety of a caller’s situation into account and offers integrated call handling protocols for police, fire and emergency medical dispatch. Love County E911 has been using PowerPhone’s four-tab printed tablets since February, 2014; the CACH transition will provide the same high-quality response protocols in a quicker, more consistent method.
Upgrading to CACH streamlines Love County E911’s emergency call handling processes and provides the community with higher quality 911 services. CACH records vital information communicated during 911 calls including the type of emergency, its location, the parties involved and all other information relevant to first responders. Once the nature of an incident is recorded, 911 operators are prompted to follow the appropriate emergency response protocol for that situation, dispatch accordingly, and walk the caller through any necessary pre-arrival instructions, like performing CPR.
A key benefit of CACH is the full integration of data with Love County E911’s Computer Aided Dispatch (CAD) system, ensuring that emergency responders have real-time access to 911 call information during dispatch and prior to arrival on scene. This information is often lifesaving for 911 callers and for first emergency responders, alerting police officers to the presence of weapons at a crime scene, or providing EMS responders with additional time to prepare the appropriate equipment for a specific response.
When Total Response CACH goes live in Love County on December 1, 2015, it will be the first time PowerPhone has integrated with Love County E911’s Enterpol CAD system for emergency dispatch. The connection, which was tailor made to provide a seamless transfer of data for Love County public safety personnel, allows for instant communication between CACH and Enterpol through an open API.
“We at Love County E911 Dispatch are excited to be going live starting December 1st with the new PowerPhone Total Response Call Handling Protocol System,” said Becky Watkins, Director of Love County E911, “We wanted to improve our community service by getting more information in a systematic and professional way. All the dispatchers will be asking the same line of questions to try and get more detailed information to help the responders and we will continue to be able to give pre-arrival instruction over the phone such as CPR, birthing a baby, control bleeding, choking, AED and even stabilizing someone with neck or back injuries.”
PowerPhone, a 31-year-old privately-held Connecticut corporation, is a leading provider of emergency communications technology, consulting and training. PowerPhone’s single-system Total Response approach to emergency communications ensures consistent call handling and the highest standard of care. As the first organization to develop integrated protocols for police, fire and emergency medical dispatch, PowerPhone has helped raise standards for call handling throughout the world.