Upgrading from a competitor’s paper-based protocols to PowerPhone’s Total Response solution including computer-aided call handling (CACH) software will make Madison County, Indiana’s “response time quicker,” according to Dispatch Center Director Brent Jensen.
The Herald Tribune reports that Madison County is joining up to 20 other Indiana counties using PowerPhone to improve their emergency call handling.
Other highlighted benefits include better communication to dispatched responders, pre-arrival instructions for callers, and training.
The article quotes Todd Cawthorn, deputy chief with the Anderson Fire Department, as saying:
“This will be a seamless transition so we will know what resources that need to be dispatched. The information will be available on a computer screen in each truck. We will be more aware of the situation before arriving at the scene and what needs to be done.”