The APCO International conference is one of the biggest annual events dedicated to public safety communications. Our team of experienced experts will be on-site providing demonstrations of our call-handling solutions and training. Join us on Monday, August 6th or Tuesday, August 7th at Booth #1319.
Occasions like this are great opportunities to meet face-to-face to demonstrate how our Total Response solution provides innovative answers to common call-handling challenges.
Total Response provides meaningful assessment processes that let you measure performance any time, identify improvement areas before problems arise, and equip your agency with quantifiable data to support continued growth. It encompasses training and technology that empower you to clearly define and continually advance your call-handling standard.
Speak with us to learn how our solution supports:
Measuring and demonstrating call-handling performance.
Total Response is designed to provide real-time and retrospective quality assurance. Features include the ability to view live call logs in real time along with the ability to proactively alert users with questions or comments. Ongoing retrospective review processes provide quantifiable scores that may be configured to suit agency requirements.
Using assessment to identify improvement areas before problems arise.
Regular, continuous assessment reveals changes in performance trends on multiple benchmarks. Monitoring these benchmarks allows Total Response agencies to identify and act on problem areas before they cause high-profile incidents. Call takers also have the ability to proactively flag notable calls and request review of any call.
Collecting reliable data to prove your agency’s development needs and get necessary resources.
Reliable reporting equips agency leaders with the data needed to demonstrate professional development and resource needs. This data offers quantifiable support to funding, grant, and budgeting requests allowing agencies to more powerfully advocate for continued growth.
At the core of Total Response is our computer-aided call handling (CACH) software that supports call takers, supervisors, and call assessors with a solution-oriented approach to public safety call handling. To complement Total Response, our industry-defining training builds professional careers with offerings for all experience levels.
Conferences like APCO are invaluable opportunities to explore the benefits of call-handling solutions and training. Join us at Booth #1319 to learn how our offerings empower you to make ongoing assessment a part of your agency’s daily routine.
Can’t Make it to APCO 2018?
Sign up for an Online Demonstration.