Media Coverage

Mahaska County 911 Communications is the first 911 Center in the State of Iowa to be awarded Total Response accreditation. Total Response accreditation affirms Mahaska County’s ongoing commitment to strengthening 911 operations and providing the community with the highest standard of 911 call handling. The Oskaloosa Herald quotes Mahaska County EMA/911 Administrator Jamey Robinson as saying, “We believe our citizens and responders deserve the best. When you see our certificate of accreditation, you will know that PowerPhone, an independent, National Recognized organization, has closely examined our facility and procedures. It means we as an organization care enough about our county […]

Putnam County (New York) area law enforcement joined 911 dispatchers for PowerPhone’s Non-Emergency Call Handling course. The course is available as one of our DispatchU career development and continuing education offerings. The Mid Hudson News describes instructor George Deuchar as “one of the leading law enforcement training consultants and emergency services instructors in the northeast,” and quotes class attendees as saying “the lessons learned were most beneficial.” On explaining the professional development value of focusing on non-emergency call handling, Instructor Deuchar says, “Many times dispatchers receive such calls which tie up phone lines for real emergencies. Our dispatchers must handle those […]

Indiana’s Jasper City Police Department is using Total Response to scale operations and manage surging call volume. Tristate Eyewitness News reports that Jasper has seen a jump in 911 calls from 9,000 to 13,000 over the course of a year. Agency officials credit Total Response with “making their job easier,” by “helping dispatchers get the right information, in the right order, in the least amount of time.” Jasper City Police Chief Schmitt values Total Response for providing structured support to dispatchers and for its life-saving potential. “Anytime you can have a quicker response or get the right information to people quicker, […]

Boynton Beach, Florida plans to improve their 911 call-handling operations with the implementation of PowerPhone’s Total Response using the CACH Standard software system. One of the benefits the agency is looking for from this project is the ability to access structured call-handling scripts for all call types within a single user interface. CACH Standard is unique in its ability to support this requirement. Two improvements that Boynton Beach residents will immediately notice include the use of integrated protocols and guided flexibility of operator-led information gathering. This will be a substantial improvement for the area’s 911 services. The Palm Beach Post […]