Media Coverage

Transylvania County 911 invested in PowerPhone’s Total Response CACH solution to raise their 911 call-handling standard. The Times-News in Burlington, North Carolina wrote this article hailing Total Response for its “lifesaving” properties. The article quotes County Manager Jaime Laughter as saying, “We are proud to offer this new capability to the citizens of Transylvania County. We truly believe it will give our incredibly dedicated telecommunicators the tools they need to make a life-saving difference when time is of the essence.” The article goes on to discuss how “the system will also be used for law enforcement and fire/rescue calls, allowing […]

Caswell County (North Carolina) uses Total Response CACH and PowerPhone’s continuing education subscription to prepare for any 911 emergency call. The Caswell Messenger did a great job detailing how Caswell County E-911 has pieced together a great combination of tools and processes to prepare for any emergency. We’re proud to be Caswell County E-911’s choice for 911 call-handling software and training. A few highlights from the article include: Another upgrade is the use of the PowerPhone system to answer calls. As a call comes in, PowerPhone will bring questions up on the computer screen. “If it is a medical problem […]

Total Response accreditation was awarded to Easthampton Public Safety Dispatch. This local news story reports on the years of work and upgrades Easthampton invested in. From the story: PowerPhone, a 911 call handling system provider, reviewed some of the medical calls that the Easthampton Dispatch Center takes. The dispatchers were noticed for making significant upgrades over the past couple of years, which included moving from [paper] to [digital] tablets. Using the tablet takes the emergency dispatcher through a list of questions to ask callers. That way in the event of an emergency, a dispatcher can efficiently deduce what is wrong, […]

PowerPhone President Jerry Turk’s editorial on embracing call assessment as a PSAP management tool was published in 911 Magazine! Read Jerry’s analysis that three traits of a strong call assessment program include: Unlocking learning opportunities for PSAP Directors and call handlers. Replacing Call Handlers’ defensiveness with proactive and professional objectivity. Mitigating risks and limiting agency liability. When each of these three traits is present, you will have replaced a burdensome compliance mandate with a powerful management tool that reinforces and measures the way you want to run your PSAP. Check out this article for more information on how your PSAP […]