Media Coverage

Dyer County, Tennessee recognizes the important role 911 dispatchers play in their community. They’ve demonstrated that support with meaningful investments in their physical facility, dispatcher training program, and call-handling processes. A recent article from the State Gazette details Dyer County’s support for dispatchers and highlights some of the ways Total Response is contributing to the agency’s success. “According to Director Mike Winchester, dispatchers participate in remedial training throughout the year, with new dispatchers spending their first 6-months on the job working alongside trainers where they learn how to communicate lifesaving skills… dispatchers are trained and certified using Total Response technology, […]

Indiana’s Jasper County Police Department has upgraded their public safety call-handling processes with Total Response CACH Lite software. Our CACH Lite Software offers a similar degree of functionality as a printed protocol but with many advantages. Agencies like Jasper have found CACH Lite easier to use than traditional flip cards. This story from WAVE3 News looks at Jasper’s journey to Total Response CACH from another vendor’s flip book system. The story highlights many of the efficiencies and improvements Jasper has seen since transitioning to digital software, as well as the benefit of integrating their Emergency Medical Dispatch protocols with Fire Service and […]

Transylvania County 911 invested in PowerPhone’s Total Response CACH solution to raise their 911 call-handling standard. The Times-News in Burlington, North Carolina wrote this article hailing Total Response for its “lifesaving” properties. The article quotes County Manager Jaime Laughter as saying, “We are proud to offer this new capability to the citizens of Transylvania County. We truly believe it will give our incredibly dedicated telecommunicators the tools they need to make a life-saving difference when time is of the essence.” The article goes on to discuss how “the system will also be used for law enforcement and fire/rescue calls, allowing […]

Caswell County (North Carolina) uses Total Response CACH and PowerPhone’s continuing education subscription to prepare for any 911 emergency call. The Caswell Messenger did a great job detailing how Caswell County E-911 has pieced together a great combination of tools and processes to prepare for any emergency. We’re proud to be Caswell County E-911’s choice for 911 call-handling software and training. A few highlights from the article include: Another upgrade is the use of the PowerPhone system to answer calls. As a call comes in, PowerPhone will bring questions up on the computer screen. “If it is a medical problem […]