Joseph E. Higgins has joined PowerPhone, Inc., a leading provider of 911 call handling solutions, in a senior advisory capacity. Higgins, who retired as Deputy Director of Communications for the FDNY, brings four decades of critical public safety communications experience to help agencies better prepare and respond to the increase in emergency call handling situations worldwide.
“Joseph has critical, first-hand experience borne out of a 41-year career in one of the most demanding crisis operations centers in the world, the FDNY. Having somebody like Joe with us, who was on the front-line of dispatch for New York City on September 11, 2001, is exactly why, for 25 years, agencies have trusted PowerPhone to train and prepare emergency call takers,” said Chris Salafia, CEO of PowerPhone. “Having been part of that defining moment in history, Joseph will be able to draw upon those experiences, to help us further improve the emergency call handling products and processes that PowerPhone clients rely on every day to save lives and protect responders.”
During his tenure at FDNY, Joe also served as a training instructor, Fire Commissioner Liaison and Hearing Officer for FDNY Bureau of Investigations. He has been recognized by his peers with the FDNY Columbia Association Humanitarian Award, Fire Chiefs Association In-Command Award, Chief Thomas O’Brien Award and FDNY Honor Legion Award. He is a FDNY Honorary Deputy Chief, member of FDNY Honor Legion and Emerald Society and is currently President of New York Fire Bell Club.
Most recently, Joseph has served as an emergency communications consultant for the Norwalk, Conn., fire and police departments since 2007.
PowerPhone, a privately-held Connecticut corporation, is a leading provider of emergency communications technology, consulting and training. PowerPhone’s single-system Total Response approach to emergency communications ensures consistent call handling and the highest standard of care. As the first organization to develop integrated protocols for police, fire, and emergency medical dispatch, PowerPhone has helped raise standards for call handling throughout the world.