PowerPhone, a leading provider of 9-1-1 call handler training and software since 1983, is pleased to announce the launch of a new Public Safety Telecommunicator course. The course contains the equivalent to 40 credit hours and combines on-demand presentations and assessments with the presence of certified instructors in a practicum forum. The course may be taken online through PowerPhone’s education portal: DispatchU.
PowerPhone’s new Public Safety Telecommunicator Course was created in response to the industry’s rapidly changing needs. “911 technology is going through a major transition right now, and basic foundational training simply hasn’t been keeping up,” said PowerPhone President Jerry Turk, “as NG911 gets implemented across the country, the responsibilities and potential liability of individual call handlers is huge. Our PST course is specifically designed with professional standards in mind to give call handlers the foundational knowledge they need, and to provide PSAP Directors and policy makers with the peace of mind that they’ve taken all due diligence with their call handler training and education programs.”
The Public Safety Telecommunicator course is graphically rich and highly interactive with gaming technology designed to keep students motivated and engaged. The course is recommended for both new Telecommunicators and for experienced Telecommunicators who may benefit from a refresher or proper introduction to the essential skills and lessons of public safety telecommunication.
The course provides students with essential skills in telephone and radio communication, interpersonal communication, stress management, and customer service. The course also introduces students to legal issues and technology that are vital to the Telecommunicator job. The course may be previewed or purchased at https://powerphone.com/vocational-training/ or by calling 1-800-537-6937.
The Public Safety Telecommunicator Course is the latest addition to PowerPhone’s educational portal, DispatchU, and was created by Dr. Gary Moore, Ph.D., who specializes in instructional design, curriculum development, blended learning, and eLearning in the public safety realm.
PowerPhone’s introduction of the Public Safety Telecommunicator Course is just the latest development in their long history of innovative leadership in the 911 call handling industry. PowerPhone has debuted numerous products, features and training programs including the industry’s first digital tablet for call handling protocols, a comprehensive continuing education subscription program and the most versatile computer-aided call handling (CACH) software in the industry.
PowerPhone, a 32-year-old privately-held Connecticut corporation, is a leading provider of emergency communications technology, consulting and training. PowerPhone’s single-system Total Response approach to emergency communications ensures consistent call handling and the highest standard of care. As the first organization to develop integrated protocols for police, fire and emergency medical dispatch, PowerPhone has helped raise standards for call handling throughout the world.