Not every call into the PSAP requires responders to be dispatched. Yet these calls still need to be handled consistently, prioritized correctly and with the confidence that any information provided to the public, meets the appropriate standards.
CACH PAD (Pre-Arrival Documents) allows your telecommunicators to provide callers with instant follow-up information in response to their call. It can be sent via email or SMS to a mobile or laptop device. The potential uses for this information can vary considerably. Some examples include advising the caller of an alternate non-emergency hotline, providing information on what to do before responders arrive in the event conditions change, or provide reassurance if the responders’ on scene arrival is delayed due to extenuating circumstances.
Whether your call center is dealing with a major incident such as a weather emergency or public health crisis, a significant proportion of inbound call demand may be from worried members of the public with questions relating to this event. Having the capability to provide concise and consistent information for non-immediate life-threatening events for these callers can help reduce the already stressed local resources. With CACH PAD, public safety call centers can ensure that consistent information is provided in a format the recipient may retain for future reference.
CACH PAD is provided as a subscription service with minimal overhead to their current infrastructure. The user agency has complete control over the type, style, and content of the information provided to callers. This control ensures that the feature not only supports a wide range of scenarios but also reflects local requirements concerning the details that are sent.
Ready to find out more?
Contact us today for a demonstration of how CACH PAD could help your agency