Press Releases

Harrisonburg, VA- Harrisonburg Rockingham Emergency Communications Center’s goal was to find a supportive solution that was adaptive to their processes, easy to operate, and offered incredible value for the investment. “PowerPhone’s Total Response solution proved to be the right choice for our agency due to the systems ability to fully integrate with our CAD system,” says Director, Jim Junkins. “Another huge decisive factor was that Total Response also gives our agency the ability to adapt […]

PowerPhone, one of the country’s leading providers of public safety telecommunicator training and protocol systems, has announced the expansion of its Telecommunicator CPR (T-CPR) training options. With telecommunicators being the first link in the response chain, getting CPR started as quickly as possible is often the difference between life and death. During the call-handling process, it is crucial that all telecommunicators properly convey pre-arrival CPR instructions to provide the best quality service. “Every telecommunicator working […]

Commerce City, Colorado- Adams County Communication Center’s (ADCOM 911) goal was to find a solution that would help improve response times, while also reducing the risk of liability. Since implementing PowerPhone’s Total Response solution in May of 2019, it has paved the way for many positive changes within the agency. “The Total Response solution proved to be the right fit for our agency’s needs, not only due to the software’s flexibility and adaptable framework, but […]

Boynton Beach, Florida – Boynton Beach Communications is singing the many praises of PowerPhone’s innovative Total Response solution since implementing it in January of 2019. Their goal was to find a more supportive solution for their staff to handle Emergency Medical Dispatch (EMD) calls. “PowerPhone’s Total Response solution is more user-friendly than other vendors’ and is significantly more adaptable which gives our dispatchers the freedom to really focus on helping a caller in distress,” says […]

Trumbull County 911’s (Ohio) new public safety call-handling solution, Total Response, incorporates emergency call-handling protocols into all calls for service. Realizing that approximately 70% of all 911 calls are not medically related, Trumbull County 911 wanted to have a solution that not only helped them meet the Ohio Emergency Medical Dispatch mandate, but exceeded it by incorporating better support for law enforcement and fire service dispatch. PowerPhone’s user-friendly Total Response solution maximizes call-handling efficiency and […]

911 callers now benefit from streamlined public safety call handling thanks to the Norwalk Police Department’s (Norwalk, CT) new Total Response solution. Total Response includes training and Computer-Aided Call Handling software (CACH) with structured protocols. These protocols support 911 dispatchers from call pick-up to providing responders with timely information and issuing pre-arrival instructions to callers as needed. The Norwalk Police Department is using Total Response’s CACH Lite software. CACH Lite offers many advantages over printed […]

The Laclede County Sheriff’s Department, MO has reaffirmed their commitment to public safety call-handling support by further integrating PowerPhone’s Total Response solution into their 911 operations. PowerPhone provided additional training and support to help Laclede County better understand and use the Total Response Solution. Certification and recertification in both Law Enforcement Dispatch and Fire Service Dispatch were included as part of the training for all dispatchers. Knowing that support is important to successfully implementing Total […]

After searching for an emergency call-handling solution that provided greater 911 call-handling consistency and imposed less restrictions on the dispatchers handling each call, Sullivan County Emergency Communications District (Tennessee) has successfully transitioned to PowerPhone’s Total Response solution. One of the major benefits Sullivan County residents will notice are that callers are only asked necessary, easy-to-understand questions. Sullivan County’s new approach assures that the facts of each call’s emergency determine both call priority and the dispatched […]