Press Releases

MADISON, Conn., April 14, 2020 – PowerPhone is pleased to announce the launch of a new feature to its Computer-Aided Call Handling (CACH) system that complements traditional dispatch. The CACH PAD (PreArrival Documents) feature enables an innovative alternative response to 911 callers when sending responders may not be immediately necessary. CACH PAD allows telecommunicators to provide callers with instant follow-up information in response to their 911 call, which can be sent via email or SMS […]

Marceline, MO- For Shelby Creed, the newly appointed Director of Linn County E-911 Central Dispatch Center, Total Response was a familiar solution that she has had great success with before transitioning to this role. “Total Response is a program that I have become very familiar with, so it was definitely a top priority to get our staff this type of support to improve our processes,” says Creed. “This protocol solution allows our staff to easily […]

Franklin, VA- “PowerPhone’s Total Response solution has given us the ability to properly train our staff with ease to better achieve consistency,” says Bruce Edwards, Communications E9-1-1 Center Manager at Franklin Police Department. The goal was to find an adaptable call handling solution to support Emergency Medical Dispatch (EMD) to improve the level of service being provided to the community. With the call taking approach in Total Response, telecommunicators ask questions using scenario-based protocols in […]

A new system Owensboro-Daviess County 911 is purchasing with a $120,000 state grant will streamline the process that dispatchers use to gather information about emergency calls. City-county 911 Director Paul Nave said the call processing system was purchased with a grant from the Kentucky 911 Board. When the system is installed, Nave said, dispatchers will have a checklist of questions to ask about specific emergencies. For example, if the 911 call is for a robbery, […]

Mifflintown PA- Juniata County Communications was searching for a full-service solution that was adaptive to their processes and was available in an electronic format to meet the Pennsylvania state mandate. “Ultimately our goal was to find a solution with protocols that covered Emergency Medical Dispatch, Law Enforcement Dispatch, and Fire Service Dispatch in an electronic format,” says 911 Coordinator, and Director of Emergency Services, Allen Weaver. “While reviewing other programs PowerPhone proved to be the […]

Harrisonburg, VA- Harrisonburg Rockingham Emergency Communications Center’s goal was to find a supportive solution that was adaptive to their processes, easy to operate, and offered incredible value for the investment. “PowerPhone’s Total Response solution proved to be the right choice for our agency due to the systems ability to fully integrate with our CAD system,” says Director, Jim Junkins. “Another huge decisive factor was that Total Response also gives our agency the ability to adapt […]

PowerPhone, one of the country’s leading providers of public safety telecommunicator training and protocol systems, has announced the expansion of its Telecommunicator CPR (T-CPR) training options. With telecommunicators being the first link in the response chain, getting CPR started as quickly as possible is often the difference between life and death. During the call-handling process, it is crucial that all telecommunicators properly convey pre-arrival CPR instructions to provide the best quality service. “Every telecommunicator working […]

Commerce City, Colorado- Adams County Communication Center’s (ADCOM 911) goal was to find a solution that would help improve response times, while also reducing the risk of liability. Since implementing PowerPhone’s Total Response solution in May of 2019, it has paved the way for many positive changes within the agency. “The Total Response solution proved to be the right fit for our agency’s needs, not only due to the software’s flexibility and adaptable framework, but […]