Press Releases

911 callers now benefit from streamlined public safety call handling thanks to the Norwalk Police Department’s (Norwalk, CT) new Total Response solution. Total Response includes training and Computer-Aided Call Handling software (CACH) with structured protocols. These protocols support 911 dispatchers from call pick-up to providing responders with timely information and issuing pre-arrival instructions to callers as needed. The Norwalk Police Department is using Total Response’s CACH Lite software. CACH Lite offers many advantages over printed […]

The Laclede County Sheriff’s Department, MO has reaffirmed their commitment to public safety call-handling support by further integrating PowerPhone’s Total Response solution into their 911 operations. PowerPhone provided additional training and support to help Laclede County better understand and use the Total Response Solution. Certification and recertification in both Law Enforcement Dispatch and Fire Service Dispatch were included as part of the training for all dispatchers. Knowing that support is important to successfully implementing Total […]

After searching for an emergency call-handling solution that provided greater 911 call-handling consistency and imposed less restrictions on the dispatchers handling each call, Sullivan County Emergency Communications District (Tennessee) has successfully transitioned to PowerPhone’s Total Response solution. One of the major benefits Sullivan County residents will notice are that callers are only asked necessary, easy-to-understand questions. Sullivan County’s new approach assures that the facts of each call’s emergency determine both call priority and the dispatched […]

The Stevens County Sheriff’s Office (Colville, Washington) has streamlined emergency medical response for 911 calls by transitioning to PowerPhone’s Total Response system. Stevens County’s upgrade includes replacing paper-based call-handling protocols with a comprehensive Computer-Aided Call Handling (CACH) software system that seamlessly interfaces with their Spillman Computer Aided Dispatch (CAD).  The interface provides responders with all of the gathered information while en route to an incident scene. PowerPhone worked closely with Stevens County Sheriff’s Office staff […]

911 call-handling solution and training provider PowerPhone is making its Telecommunicator CPR certification course available to all public safety call handlers. T-CPR certification incorporates everything that 911 call handlers need (as the true first responder on the scene) to consistently and effectively handle CPR-related calls. Expanding T-CPR training access is a proactive response to the American Heart Association’s (AHA) recommended program for increasing cardiac arrest survival by improving bystander CPR rates. The AHA has found that, “early […]

Kingsport Emergency Communications District (Tennessee) has implemented PowerPhone’s Total Response solution for 911 call handling. Total Response includes CACH (Computer-Aided Call Handling), a proven software solution that streamlines the 911 call-handling process by providing integrated protocols and pre-arrival instructions that help guide dispatchers through each call to help quickly identify needed resources. Kingsport’s computer-aided dispatch (CAD) provider, TriTech Vision, interfaces with CACH’s open API to seamlessly share the information and help make dispatch decisions based […]

Oldham County Central Dispatch (Kentucky) is enhancing their 911 call-handling capabilities with PowerPhone’s Total Response solution. The latest improvements come from implementing Total Response CACH (Computer Aided Call Handling), a proven software solution that streamlines the 911 call-handling process by providing integrated response protocols and pre-arrival instructions that help guide dispatchers through each call. Residents will notice improvements in call-handling consistency and streamlined processes. Oldham County Central Dispatch has used Total Response to field medical […]

Loudon County Emergency Communications District (Tennessee) earned accreditation through PowerPhone and demonstrated a continued commitment to emergency call-handling quality by clearly documenting their standards, measuring overall compliance and implementing assessment procedures for ongoing improvement through using the Total Response solution. Accreditation resulted from a thorough agency audit by PowerPhone, an industry-leading expert and 911 call-handling-solutions provider. Loudon County moved from another vendor to PowerPhone in 2014 to provide a higher level of support to help […]