Press Releases

Oldham County Central Dispatch (Kentucky) is enhancing their 911 call-handling capabilities with PowerPhone’s Total Response solution. The latest improvements come from implementing Total Response CACH (Computer Aided Call Handling), a proven software solution that streamlines the 911 call-handling process by providing integrated response protocols and pre-arrival instructions that help guide dispatchers through each call. Residents will notice improvements in call-handling consistency and streamlined processes. Oldham County Central Dispatch has used Total Response to field medical […]

Loudon County Emergency Communications District (Tennessee) earned accreditation through PowerPhone and demonstrated a continued commitment to emergency call-handling quality by clearly documenting their standards, measuring overall compliance and implementing assessment procedures for ongoing improvement through using the Total Response solution. Accreditation resulted from a thorough agency audit by PowerPhone, an industry-leading expert and 911 call-handling-solutions provider. Loudon County moved from another vendor to PowerPhone in 2014 to provide a higher level of support to help […]

Yellow Ambulance of Owensboro and Daviess County (Kentucky) has earned a two-year Total Response Reaccreditation for emergency call handling. Total Response Accreditation is provided by PowerPhone, an industry-leading expert and 911 call-handling-solutions provider. Reaccreditation demonstrates an agency’s continued commitment to quality and accountability in emergency call handling and was awarded after conducting a thorough agency audit.

The Bristol Tennessee Emergency Communications District 911 has upgraded their 911 call handling operations with PowerPhone’s Total Response protocol and call handling system.  This upgrade includes the computer aided call handling system (CACH), which provides fully integrated call handling protocols for police, fire and medical emergency calls.

Shelby Township (Michigan) has implemented PowerPhone’s Total Response solution for 911 call handling. The new system provides state-of-the-art software, processes and training to help Shelby Township define and achieve a higher standard of emergency call handling.

Chesterfield County E911 (South Carolina) has implemented PowerPhone’s Total Response solution for 911 call handling. The new system provides state-of-the-art software, processes and training to help Chesterfield County define and achieve a higher standard of emergency call handling.

Sugar Land Public Safety Dispatch (Sugar Land, Texas) has earned a two-year Total Response Reaccreditation for emergency call handling. Total Response Accreditation is provided by PowerPhone, an industry-leading expert and 911 call-handling-system provider. Reaccreditation demonstrates an agency’s continued commitment to quality and accountability in emergency call handling and was awarded after a thorough agency audit.

The Grant County Sheriff’s Office (Minnesota) has implemented PowerPhone’s Total Response solution for 911 call handling. The new system provides state-of-the-art software, processes and training to help Grant County define and achieve a higher standard of emergency call handling.