Press Releases

The Pike County Sheriff’s Office (Pike County, Indiana) is transitioning to PowerPhone’s Total Response solution to streamline 911 call-handling operations. Total Response provides the tools, processes and trainings for Pike County’s Public Safety team to define, achieve and measure THEIR 911 call-handling standard of care.

Enterpol CAD has interfaced with Total Response CACH, offering their customers access to PowerPhone’s higher standard for emergency call handling.

PowerPhone, a leading provider of 9-1-1 call handler training and software since 1983, is pleased to announce the launch of a new Public Safety Telecommunicator course. The course contains the equivalent to 40 credit hours and combines on-demand presentations and assessments with the presence of certified instructors in a practicum forum. The course may be taken online through PowerPhone’s education portal: DispatchU.

The Leavenworth County Sheriff’s Office (Leavenworth County, Kansas) has completed a major upgrade to their 911 Call Handling system by implementing PowerPhone’s Total Response solution to include CACH software. Total Response consists of software, training and procedures providing a higher standard of 911 call handling.

PowerPhone is pleased to announce the recertification of the Berwyn Communications Center (City of Berwyn, Illinois) for the Total Response system to support Emergency Medical Dispatch (EMD). A formal presentation of recertification was made before the City of Berwyn City Council on September 22, 2015.

PowerPhone is pleased to announce that Love County E911 (Love County, Oklahoma) has upgraded their 911 emergency call handling system to incorporate our Computer Aided Call Handling (CACH) software. CACH is the electronic component of Total Response, which is a proven approach to emergency call handling that takes the entirety of a caller’s situation into account and offers integrated call handling protocols for police, fire and emergency medical dispatch. Love County E911 has been using […]

PowerPhone is pleased to announce that Boyd County 911 (Boyd County, Kentucky) is the latest agency to adopt its Total Response system to support Emergency Medical Dispatch. Total Response is a proven, integrated approach to emergency call handling that takes the entirety of a caller’s situation into account and encourages call takers to truly listen to callers. Boyd County 911 will achieve greater consistency in the call handling process and a reduction in liability through […]

PowerPhone, a global leader in 911 communications solutions, has announced the release of the industry’s first Total Response Digital Tablet. Delivered via digital computer tablet or desktop PC, Digital Tablets are the newest delivery source for Total Response protocols – providing on one iPad-sized digital tablet all of the protocols and instructions needed to operate a fully functional emergency dispatch operation. Digital Tablets include incident-specific lines of questioning and pre-arrival instructions for more than 80 […]