Resource Center

We have launched a redesign of www.powerphone.com offering all the information you need in an adaptive, easy-to-use format.  The first thing you’ll notice is our scrolling navigation and responsive design. Whether you’re here to research our Total Response call handling solution, register for a course, download our latest course catalog, or to sign up for our Response Times newsletter, all of our website content can now be easily accessed on any device with any size screen.

In the spirit of Fire Prevention Week, we’ve put together a short list detailing some of the ways that PowerPhone’s Total Response solution helps emergency call handlers prepare for any fire-related emergency call. Here are a few proactive ways to keep your emergency call center prepared for any fire emergency. Tools for Live Call Taking When it comes to fire-related emergencies, time matters. Our Total Response Computer-Aided Call Handling (CACH) software provides protocols to guide call handlers to ask the necessary questions in a timely, consistent manner to best address any incident. Appropriate questions and dispatch recommendations can vary widely […]

  It cannot be said enough: Thank you to our customers, partners and friends who lead the 911 industry forward in new and exciting ways. Your work is our passion and our inspiration. Thanks for everything you do. Happy National Public Safety Telecommunicators Week! From your friends at PowerPhone.

Following is a poem that gets passed around the 911 community around this time of year. One of our Account Managers, Ryane Quadrato, shared it with us last year. This year, we’d like to share it with all of you. We were unable to trace where the poem originated from, but it is adapted from the Soldier’s Night Before Christmas written by Air Force Lieutenant Colonel Bruce Lovely on Christmas Eve in 1993 while stationed in Korea. T’was the night before Christmas, as she sat all alone, In a room made secure, full of consoles and phones. I had come […]

We’re excited to offer our new Total Response brochure in a digital format! Come see how Total Response helps PSAPs define, achieve and measure a higher standard in 911 call handling.

In recognition of National Stroke Awareness Month, we’re sharing our protocol for handling 911 calls. Time is of the essence with strokes and a 911 Call Handler’s response can make a dramatic difference to the patient’s recovery. The following protocol is part of our Total Response Call Handling System. 911 Call Handlers use this protocol to guide their questioning after identifying a stroke or stroke-like symptoms as the chief complaint. Click here for more general information on our call-taking formula. What follows is a walkthrough for the call handling process specific to a typical stroke call: Initial Survey Identification of a chief […]

PowerPhone will stop issuing updates to all of our paper tablets on March 31, 2017.

We were thrilled to be the first to offer the industry Digital Tablets containing integrated call handling protocols. The response has been overwhelmingly positive as customers have streamlined their call handling processes and incorporated the protocols to their desktop monitors or onto a free-standing Windows-based digital tablet.

Digital tablets have provided many outstanding benefits including faster look-up times, making more desk space available and simplifying the process for updating current protocols.

PowerPhone had a strong presence throughout the United States this year, attending well over a dozen state and national conventions in addition to our normal schedule of trainings and implementation sessions at PSAPs all over the country. This year, we’ve met with thousands of professionals on the front lines of emergency call handling and worked side-by-side with large and small agencies in every region of the country. Last week, a core group of staff got together to talk about some of the emerging trends in 911 call handling, and how we could best provide solutions to our customers’ problems. We wanted […]