Sharing teachable moments is essential to a strong public safety call-handling operation.
Whether our instructors are deconstructing a call during one of our courses or a Total Response user is fine-tuning their processes while performing call assessment, we believe that teachable moments should be widely shared to benefit as many call handlers as possible. Because we’re always striving to keep our training up to date, we’re asking for your help.
Our new Training Audio Rewards Program allows any public safety call-handling agency to contribute audio to our training database to magnify the impact of their teachable moments. We assure full confidentiality of audio submissions and will erase any identifying information prior to publishing audio excerpts.
We experience the value of peer-to-peer learning every day. We witness it with Total Response users sharing their most teachable calls across the agency so the entire department can learn from one dispatcher’s experience, and we see it in our courses where some calls have gone on help train thousands of students over time.
We’re most interested in finding audio from calls containing long-term learning scenarios. This can include calls where only one portion of the audio is particularly helpful. We often break a call into teachable excerpts and may only use one section.
Please note that audio submissions must be authorized by the agency where the call originated. As a token of our appreciation, one complimentary Dispatch U course registration will be issued to that agency if their audio is used in one of our programs. Please also note that submission of a recording does not automatically grant the sender a complimentary course registration. Full details of eligibility may be found on our audio submissions page together with instructions on how to upload audio files.
We’re looking for a wide variety of call types including examples of actions or outcomes that fall short of the ideal best-practice standard. These sort of calls are especially valuable in courses when presented with the right context to illustrate improvement areas.
We’re not looking for perfect calls; we’re looking for teachable moments providing opportunities to help our students grow. Please share your best teachable audio moments to help us strengthen public safety call-handling and build stronger and full-developed call-handling careers.