Technology

Proper compression performance in CPR can be the determining factor helping patients survive until responders arrive. 911 dispatchers can play a huge role in guiding callers through properly performing CPR.

Realizing how important this is, PowerPhone developed a CPR Compression Counter plug-in included in our Computer Aided Call Handling (CACH) Standard software as part of our Total Response call-handling solution. This tool is to help dispatchers keep callers focused on the proper performance of chest compressions while performing CPR.

Our industry-leading CACH software is now available in two offerings: CACH Standard and CACH Lite. CACH Lite is designed to accompany our successful CACH Standard version and provide the same proven integrated protocols in an easy-to-use software. CACH Lite is faster than both traditional flip cards and electronic tablets, provides more call-handling resources and features single-use navigation to adjust for each call’s on-scene conditions. CACH Lite provides a natural progression for users needing an immediate protocol delivery system who may wish to add additional CACH Standard features at a later date.

How people call 911 will continue to evolve over time (the original model never imagined cell phones, wifi and Internet lines).  Due to these changes, the Public Safety industry spends considerable time and effort searching for a technology solution to the challenge of locating every 911 call’s incident location, but with rapid changes in cell phone and Internet communications, technology has so far failed to keep pace with the changes. These pursuits should not come at the expense of focusing on the call handling process itself.

Locating an emergency is the most important part of any 911 call, yet it can also be the most challenging. Various obstacles can make geovalidation (or address verification) extremely challenging including: differences in cell phone technology, competing telecommunications companies, the prevalence of web-based phones, caller uncertainty, inaccurate data collection and more. Total Response has become the first Call Handling Protocol System to offer complete coverage from call pickup through close.