Boynton Beach, Florida plans to improve their 911 call-handling operations with the implementation of PowerPhone’s Total Response using the CACH Standard software system. One of the benefits the agency is looking for from this project is the ability to access structured call-handling scripts for all call types within a single user interface. CACH Standard is unique in its ability to support this requirement.
Two improvements that Boynton Beach residents will immediately notice include the use of integrated protocols and guided flexibility of operator-led information gathering.
This will be a substantial improvement for the area’s 911 services. The Palm Beach Post describes Boyton Beach’s current processes:
The city’s dispatch program now requires call-takers to ask irrelevant information and provides instructions for only medical calls. The new one has protocols for police, fire and medical calls… said Boynton Beach Police Capt. Mike Kelley.
The article goes on to detail some of the efficiencies Total Response provides:
Boynton will buy the dispatch program, Total Response Call Handling Solution, from Connecticut-based PowerPhone…
“The program pulls up specific pre-arrival instructions for each individual situation, instead of requiring the dispatcher to make choice after choice from screen to screen. This requires less time and is much more efficient,” city documents state.
The program will also guide dispatchers through medical calls and can be tailored to ask the proper questions for police calls including burglaries, domestic situations, fires and car crashes instead of only medical calls with the current program.
Vice Mayor Christina Romelus said the program will “better our response times” and provide “better service” to residents.
Click the button below to read the Palm Beach Post’s article about the Boynton Beach Communications purchase of Total Response CACH.
If you would like to see Total Response CACH in action, request an online demonstration below.