Transylvania County 911 invested in PowerPhone’s Total Response CACH solution to raise their 911 call-handling standard. The Times-News in Burlington, North Carolina wrote this article hailing Total Response for its “lifesaving” properties.
The article quotes County Manager Jaime Laughter as saying, “We are proud to offer this new capability to the citizens of Transylvania County. We truly believe it will give our incredibly dedicated telecommunicators the tools they need to make a life-saving difference when time is of the essence.”
The article goes on to discuss how “the system will also be used for law enforcement and fire/rescue calls, allowing for seamless, standardized communication between telecommunicators and all disciplines of emergency responders (fire, law and medical). As a result, all responders will arrive on scene more prepared and with a clear, consistent picture of the emergency ahead of time.”
Also quoted in the article is Communications Director Kevin Shook who says, “After having worked and trained with PowerPhone over the last year, I’m confident we’ve chosen the system that will provide the best benefit to our taxpayers.”
Click here to read the entire article on BlueRidgeNow.com
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