After searching for an emergency call-handling solution that provided greater 911 call-handling consistency and imposed less restrictions on the dispatchers handling each call, Sullivan County Emergency Communications District (Tennessee) has successfully transitioned to PowerPhone’s Total Response solution.
The Stevens County Sheriff’s Office (Colville, Washington) has streamlined emergency medical response for 911 calls by transitioning to PowerPhone’s Total Response system.
Stevens County’s upgrade includes replacing paper-based call-handling protocols with a comprehensive Computer-Aided Call Handling (CACH) software system that seamlessly interfaces with their Spillman Computer Aided Dispatch (CAD). The interface provides responders with all of the gathered information while en route to an incident scene.
PowerPhone Expands Telephone CPR (T-CPR) Training for All Telecommunicators
911 call-handling solution and training provider PowerPhone is making its Telephone CPR (T-CPR) certification course available to all Telecommunicators. T-CPR certification incorporates everything that 911 call handlers need (as the true first responder on the scene) to consistently and effectively handle CPR-related calls.
Kingsport Emergency Communications District (Tennessee) has implemented PowerPhone’s Total Response solution for 911 call handling. Total Response includes CACH (Computer-Aided Call Handling), a proven software solution that streamlines the 911 call-handling process by providing integrated protocols and pre-arrival instructions that help guide dispatchers through each call to help quickly identify needed resources.
Oldham County Central Dispatch (Kentucky) is enhancing their 911 call-handling capabilities with PowerPhone’s Total Response solution. The latest improvements come from implementing Total Response CACH (Computer Aided Call Handling), a proven software solution that streamlines the 911 call-handling process by providing integrated response protocols and pre-arrival instructions that help guide dispatchers through each call.
Loudon County Emergency Communications District (Tennessee) earned accreditation through PowerPhone and demonstrated a continued commitment to emergency call-handling quality by clearly documenting their standards, measuring overall compliance and implementing assessment procedures for ongoing improvement through using the Total Response solution. Accreditation resulted from a thorough agency audit by PowerPhone, an industry-leading expert and 911 call-handling-solutions provider.
Yellow Ambulance of Owensboro and Daviess County (Kentucky) has earned a two-year Total Response Reaccreditation for emergency call handling. Total Response Accreditation is provided by PowerPhone, an industry-leading expert and 911 call-handling-solutions provider. Reaccreditation demonstrates an agency’s continued commitment to quality and accountability in emergency call handling and was awarded after conducting a thorough agency audit.
The Bristol Tennessee Emergency Communications District 911 has upgraded their 911 call handling operations with PowerPhone’s Total Response protocol and call handling system. This upgrade includes the computer aided call handling system (CACH), which provides fully integrated call handling protocols for police, fire and medical emergency calls.