- With Total Response every call gets it all: a proven call-taking formula, protocols, certification training, ongoing call assessment, and accreditation.
- With Total Response you get the support of a team with decades of experience in public safety across all disciplines.
- With Total Response you’ll be empowered to set your standard of care, deliver it consistently, monitor performance from different perspectives, demonstrate operational credibility, and make informed adjustments as future demands change.
Performance is measured against a variety of standards such as timeliness, training, protocols and procedures that all need to function together. Coordinating these factors and validating their effectiveness through ongoing assessment is what Total Response is all about. Our protocols, defined by the scenario they support rather than agency type, are easier to access when a multiple agency response might be required. They can be configured to complement local operating procedures and our pre-arrival procedures are regularly reviewed to ensure they meet recognized industry standards.
Ongoing assessment outcomes offer a valuable resource for improving performance, while accreditation doesn't just imply you are doing a good job, it is recognition of your commitment to delivering and maintaining a high-quality standard of care.
Total Response provides the framework to define your standards with metrics.
CACH Standard – Our flagship suite of modules that provide access to structured protocols and procedure scripts, together with configuration, assessment and supervisor tools that can be fully integrated with third-party command and control systems.
The software offers a unique approach to protocol design that negates the need for separate scripts for fire, police or medical scenarios and can also be applied to non-emergency calls. It is fully redundant and able to support separate training environments.
CACH Lite - A standalone version that provides a superior range of options compared to traditional flip-cards. CACH Lite offers many features of CACH Standard’s Call Handler module enabling call handlers to make an effective response to calls for assistance. CACH Lite updates can be made without reinstallation of the software, making it more cost-effective than flip card replacement.
CACH CPR - CACH CPR offers similar functionality as CACH Lite to support calls involving sudden out-of-hospital cardiac arrest (OHCA). The display of alerts, pre-arrival procedures and knowledgebase articles appear in the same manner as they do in CACH Standard and CACH Lite something regular flip-cards simply cannot do.
Training and Support
Total Response implementation is delivered with across-the-board training and support based upon the needs of different users such as supervisors, assessors and dispatchers.
Each implementation is overseen by one of our Implementation Managers who all have years of experience within the public safety industry. They will work with you right up to go live, after that our Customer Service Team takes over to handle certificate renewals, general questions, and technical support.
Our two-year certification courses meet accepted industry standards in emergency medical dispatch, fire service dispatch, and law enforcement dispatch. PowerPhone is also the first provider to introduce a specific certification in CPR for telecommunicators.
CACH Standard can operate with a range of third party applications including CAD. Our API development package provides developers with code examples and simulator tools to assist third parties connection to CACH Standard.
Any CAD can integrate with CACH Standard’s open API. To date over 30 have already done so. If your CAD hasn’t built an interface to CACH yet, let us know.
Incident Linked Multi-Media (ILM), is a CACH extension that allows telecommunicators to establish a secure live video feed during calls for assistance. With the potential to support situations such as providing extended pre-arrival instructions, helping to establish the caller’s location or provide first sight of an incident scene before responders arrive; once an ILM stream has been established, the video feed can be quickly and securely shared with other parties such as responders, triage centers or incident commanders.