Training news and course update information. If you have questions about any of these articles or our training services, contact us today.
“Consistency” May Not Be Uniform
Training and supporting telecommunicators is critical for the call-handling process to be effective. It is easy to sometimes overlook the relentless efforts of telecommunicators and what they deal with daily. They are more than just a voice on the other end of the line. Telecommunicators are the first line of […]
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Lessons to Be Learned from Call Assessment
Users of PowerPhone’s Total Response system have access to one of the most effective public safety call-handling solutions in the industry. A key component of Total Response is call assessment, which measures performance from both an individual and organizational perspective. Call Assessment offers opportunities to monitor delivery and adherence of […]
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Summer Savings for Public Safety Call-Handling Training
10% Discount on Any Continuing Education or Vocational Course Registration Received in August We understand how busy the summer months can be for those who deliver 911. Yet we also appreciate how important it is to maintain high standards of service and part of that is maintaining skills and training. Our training courses […]
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Training on Current Issues Facing Public Safety Telecommunicators
Our Continuing Education Subscription provides unlimited access to courses on a suite of subjects in a format designed to keep telecommunicators up to date on topical content. Courses are regularly changed giving students access to 12 – 18 hours of continuing education credits year after year. With twelve courses always […]
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