Training

Many areas of the country have had to deal with some level of self-isolation over the past couple of months due to the COVID-19 outbreak. The change in normal routines, being separated from family and friends, losing a job, canceling of group functions or even not being able to go […]

The world is filled with an air of uncertainty right now due to the ongoing Coronavirus pandemic that is gripping the world.  Tensions are high, people are scared, and we are all searching for answers.  Although most people can cope during these difficult times by making the best of a […]

Training and supporting telecommunicators is critical for the call-handling process to be effective. It is easy to sometimes overlook the relentless efforts of telecommunicators and what they deal with daily. They are more than just a voice on the other end of the line. Telecommunicators are the first line of […]

Users of PowerPhone’s Total Response system have access to one of the most effective public safety call-handling solutions in the industry. A key component of Total Response is call assessment, which measures performance from both an individual and organizational perspective. Call Assessment offers opportunities to monitor delivery and adherence of […]