Training news and course update information. If you have questions about any of these articles or our training services, contact us today.
Maintaining Motivation to Learn
Job-specific training that is equally engaging for both new and experienced public safety call handlers is important for maintaining a professional learning culture. Experienced telecommunicators take great pride in their work, but also value their time. New hires are eager to learn everything that will help them excel in their […]
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Domestic Violence Calls May Be Common, But They’re Never Routine
Domestic violence calls are unfortunately common in 911 centers across the country, but their frequent occurrence doesn’t make them any less dangerous for either the callers themselves or for responding officers. Proper training, tools and support are key to effectively handling domestic violence calls. With October being Domestic Violence Awareness […]
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Telecommunicator-CPR Certification Module Extended to All Certifications
As part of an initiative to extend access in Telecommunication-CPR (T-CPR) training to all public safety telecommunicators, PowerPhone has now made its Telecommunicator-CPR Certification course available to students who enroll in Fire Service Dispatch (FSD) and Law Enforcement Dispatch (LED) certifications in addition to its Emergency Medical Dispatch (EMD) course.The […]
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Summer Updates to the Continuing Education Subscription
Summer course updates are coming on July 1, 2017 for our Continuing Education Subscription based training. This subscription provides online access at any time to a selection of trainings featuring up-to-date instruction on the biggest issues facing Public Safety Telecommunicators. With twelve courses available at all times, these courses keep […]
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