Training news and course update information. If you have questions about any of these articles or our training services, contact us today.
Social Distancing and Rising Domestic Violence Calls
The world is filled with an air of uncertainty right now due to the ongoing Coronavirus pandemic that is gripping the world. Tensions are high, people are scared, and we are all searching for answers. Although most people can cope during these difficult times by making the best of a […]
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“Consistency” May Not Be Uniform
Training and supporting telecommunicators is critical for the call-handling process to be effective. It is easy to sometimes overlook the relentless efforts of telecommunicators and what they deal with daily. They are more than just a voice on the other end of the line. Telecommunicators are the first line of […]
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Lessons to Be Learned from Call Assessment
Users of PowerPhone’s Total Response system have access to one of the most effective public safety call-handling solutions in the industry. A key component of Total Response is call assessment, which measures performance from both an individual and organizational perspective. Call Assessment offers opportunities to monitor delivery and adherence of […]
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Summer Savings for Public Safety Call-Handling Training
10% Discount on Any Continuing Education or Vocational Course Registration Received in August We understand how busy the summer months can be for those who deliver 911. Yet we also appreciate how important it is to maintain high standards of service and part of that is maintaining skills and training. Our training courses […]
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