Resource Center

Thank you to the Public Safety Telecommunicators, our far-too-often unsung heroes. Your work, performed with great professionalism and purpose, is a vital part of our emergency response systems. National Public Safety Telecommunicators Week is an opportunity to publicly recognize the meaningful work you do every day. We thank you and commend you. Our mission has always been to empower you with career-building training and scalable solutions that grow your standard of care. Even when it seems your work goes unnoticed, we see your commitment every day. It is our honor to acknowledge your importance to our public safety – today, and always. Thank you […]

Sharing teachable moments is essential to a strong public safety call-handling operation. Whether our instructors are deconstructing a call during one of our courses or a Total Response user is fine-tuning their processes while performing call assessment, we believe that teachable moments should be widely shared to benefit as many call handlers as possible. Because we’re always striving to keep our training up to date, we’re asking for your help. Our new Training Audio Rewards Program allows any public safety call-handling agency to contribute audio to our training database to magnify the impact of their teachable moments. We assure full […]

PowerPhone’s Director of Training, Dr. Gary Moore PhD, will be presenting at the 2018 South Carolina Emergency Care Symposium on the subject of Young Stroke. The symposium is titled Young Stroke: Realigning Field Training with Field Experience. Dr. Moore will be joined by Amy Edmunds, a faculty member at Coastal Carolina University, young stroke survivor and founder of YoungStroke, a 501c(3) patient advocacy organization. The pair will be speaking about raising awareness, conducting training and issuing standards for responding to Young Stroke, the increasingly prevalent occurrence of stroke in patients under the age of sixty-five years old. The symposium description […]

We have launched a redesign of www.powerphone.com offering all the information you need in an adaptive, easy-to-use format.  The first thing you’ll notice is our scrolling navigation and responsive design. Whether you’re here to research our Total Response call handling solution, register for a course, download our latest course catalog, or to sign up for our Response Times newsletter, all of our website content can now be easily accessed on any device with any size screen.

In the spirit of Fire Prevention Week, we’ve put together a short list detailing some of the ways that PowerPhone’s Total Response solution helps emergency call handlers prepare for any fire-related emergency call. Here are a few proactive ways to keep your emergency call center prepared for any fire emergency. Tools for Live Call Taking When it comes to fire-related emergencies, time matters. Our Total Response Computer-Aided Call Handling (CACH) software provides protocols to guide call handlers to ask the necessary questions in a timely, consistent manner to best address any incident. Appropriate questions and dispatch recommendations can vary widely […]

  It cannot be said enough: Thank you to our customers, partners and friends who lead the 911 industry forward in new and exciting ways. Your work is our passion and our inspiration. Thanks for everything you do. Happy National Public Safety Telecommunicators Week! From your friends at PowerPhone.

Following is a poem that gets passed around the 911 community around this time of year. One of our Account Managers, Ryane Quadrato, shared it with us last year. This year, we’d like to share it with all of you. We were unable to trace where the poem originated from, but it is adapted from the Soldier’s Night Before Christmas written by Air Force Lieutenant Colonel Bruce Lovely on Christmas Eve in 1993 while stationed in Korea. T’was the night before Christmas, as she sat all alone, In a room made secure, full of consoles and phones. I had come […]

We’re excited to offer our new Total Response brochure in a digital format! Come see how Total Response helps PSAPs define, achieve and measure a higher standard in 911 call handling.