We have launched a redesign of www.powerphone.com offering all the information you need in an adaptive, easy-to-use format.Continue Reading
Sullivan County Transitions 911 Call Handling to Total Response Improving Call-Handling Consistency and Loosening Dispatcher Restrictions
After searching for an emergency call-handling solution that provided greater 911 call-handling consistency and imposed less restrictions on the dispatchers handling each call, Sullivan County Emergency Communications District (Tennessee) has successfully transitioned to PowerPhone’s Total Response solution.Continue Reading
Domestic violence calls are unfortunately common in 911 centers across the country, but their frequent occurrence doesn’t make them any less dangerous for either the callers themselves or for responding officers. Proper training, tools and support are key to effectively handling domestic violence calls.
With October being Domestic Violence Awareness Month, we’ve highlighted a few of the tools and trainings PowerPhone offers to help your call handlers consistently respond to each domestic violence incident.Continue Reading
Proper compression performance in CPR can be the determining factor helping patients survive until responders arrive. 911 dispatchers can play a huge role in guiding callers through properly performing CPR.
Realizing how important this is, PowerPhone developed a CPR Compression Counter plug-in included in our Computer Aided Call Handling (CACH) Standard software as part of our Total Response call-handling solution. This tool is to help dispatchers keep callers focused on the proper performance of chest compressions while performing CPR.Continue Reading
Stevens County Streamlines Emergency Medical Response by Transitioning to Total Response 911 Call-Handling Solution
The Stevens County Sheriff’s Office (Colville, Washington) has streamlined emergency medical response for 911 calls by transitioning to PowerPhone’s Total Response system. Stevens County’s upgrade includes replacing paper-based call-handling protocols with a comprehensive Computer-Aided Call Handling (CACH) software system that seamlessly interfaces with their Spillman Computer Aided Dispatch (CAD). The […]Continue Reading