Resource Center

The APCO International conference is one of the biggest annual events dedicated to public safety communications. Our team of experienced experts will be on-site providing demonstrations of our call-handling solutions and training. Join us on Monday, August 6th or Tuesday, August 7th at Booth #1319. Occasions like this are great opportunities to meet face-to-face to demonstrate how our Total Response solution provides innovative answers to common call-handling challenges. Total Response provides meaningful assessment processes that let you measure performance any time, identify improvement areas before problems arise, and equip your agency with quantifiable data to support continued growth. It encompasses […]

PowerPhone’s continuing to move the public safety industry forward with innovative new features and trainings that empower agencies to define and raise their standard of care for emergency call handling. Our latest updates build upon our progress as a champion of the public safety industry for nearly 35 years and will be on display at the NENA 2018 Conference & Expo in Nashville, Tennessee from June 18 -19, 2018. Conference attendees may demonstrate the performance of our Total Response solution and sample a lesson from an online call-handling training at the PowerPhone booth (#319). Total Response is a comprehensive and […]

911.gov, the National 911 Program administered by the National Highway Traffic Safety Administration, has issued a press release about this week’s meeting on the topic of improved CPR practices. The meeting was attended by a combination of EMS and 911 professionals to develop tools and recommendations around the shared consensus that both Telecommunicator-assisted CPR and High-Performance CPR make a significant difference in outcomes for patients suffering sudden cardiac arrest. Committee membership consists of twenty leaders including physicians and emergency medical directors, EMS agency leaders, PSAP leadership, and 911 operations and training managers and providers. PowerPhone’s President is an active member of the […]

PowerPhone’s online training portal will be unavailable due to scheduled maintenance on Thursday, June 21, 2018 from 0800 – 1000 Eastern Time. If you were planning to use the system during these hours, we apologize for the inconvenience. If the outage prevents you completing the course before access to it expires, please contact Customer Service. This maintenance marks the re-launch of our online training service under the name ‘PowerPhone Training.’ The site will be more responsive and mobile friendly with improved navigation features providing students more control over their user experience. The url to access the site is changing to […]

The contribution to the development of 9-1-1 in the United States, made by the founder of PowerPhone, Phil Salafia was recently referenced in the The Call magazine produced by NENA. Phil, a former Connecticut State Trooper saw the need for improved training for 9-1-1 call takers and dispatchers in order to better prioritize calls through structured questioning. At the time, while techniques for improved Emergency Medical Dispatch were being developed in other parts of the country, Phil lead PowerPhone to be the first provider of similar protocols that supported fire and law enforcement calls. Today, we still take pride in […]

Thank you to the Public Safety Telecommunicators, our far-too-often unsung heroes. Your work, performed with great professionalism and purpose, is a vital part of our emergency response systems. National Public Safety Telecommunicators Week is an opportunity to publicly recognize the meaningful work you do every day. We thank you and commend you. Our mission has always been to empower you with career-building training and scalable solutions that grow your standard of care. Even when it seems your work goes unnoticed, we see your commitment every day. It is our honor to acknowledge your importance to our public safety – today, and always. Thank you […]

Sharing teachable moments is essential to a strong public safety call-handling operation. Whether our instructors are deconstructing a call during one of our courses or a Total Response user is fine-tuning their processes while performing call assessment, we believe that teachable moments should be widely shared to benefit as many call handlers as possible. Because we’re always striving to keep our training up to date, we’re asking for your help. Our new Training Audio Rewards Program allows any public safety call-handling agency to contribute audio to our training database to magnify the impact of their teachable moments. We assure full […]

PowerPhone’s Director of Training, Dr. Gary Moore PhD, will be presenting at the 2018 South Carolina Emergency Care Symposium on the subject of Young Stroke. The symposium is titled Young Stroke: Realigning Field Training with Field Experience. Dr. Moore will be joined by Amy Edmunds, a faculty member at Coastal Carolina University, young stroke survivor and founder of YoungStroke, a 501c(3) patient advocacy organization. The pair will be speaking about raising awareness, conducting training and issuing standards for responding to Young Stroke, the increasingly prevalent occurrence of stroke in patients under the age of sixty-five years old. The symposium description […]